pkr9 Privacy Policy

1. Data Controller

pkr9 is the data controller responsible for the personal data collected through the pkr9 platform. As data controller, pkr9 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection principles. If you have any questions regarding how pkr9 handles your data, please contact the pkr9 Data Protection team using the contact details provided at the end of this policy.

2. Personal Data We Collect

pkr9 collects the following categories of personal data from users:

2.1 Registration Data

• Full legal name;
• Date of birth;
• Registered Pakistani mobile number;
• Email address;
• Residential address (city, province);
• Username and account credentials (passwords stored in hashed form only).

2.2 Identity Verification (KYC) Data

• Copy of government-issued identity document (CNIC, passport, or driver's licence);
• Proof of address documentation;
• Proof of payment method ownership (e.g., JazzCash or Easypaisa account confirmation).

2.3 Financial Data

• Deposit and withdrawal transaction records in PKR;
• Payment method identifiers (mobile wallet numbers, bank account references — full account numbers are not stored by pkr9);
• Account balance history.

2.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, games played, bets placed, and in-platform navigation patterns;
• Cookies and similar tracking technologies (see Section 10).

2.5 Communications Data

• Records of customer support interactions via live chat or email;
• Feedback, complaints, and dispute correspondence.

3. How pkr9 Collects Your Data

pkr9 collects personal data through the following means:

• Direct provision: Data you supply when registering, completing KYC, making deposits or withdrawals, or contacting support;
• Automated collection: Technical and usage data collected automatically as you use the pkr9 platform, via server logs, cookies, and analytics tools;
• Third-party verification: Identity and payment data verified through licensed third-party KYC and payment processing partners;
• Fraud prevention partners: Risk signals and device intelligence data from fraud prevention technology providers used to protect pkr9 and its users.

4. How pkr9 Uses Your Personal Data

pkr9 processes your personal data for the following purposes:

• Creating and managing your pkr9 account and verifying your identity;
• Processing deposits, withdrawals, and maintaining your PKR wallet;
• Verifying that you meet pkr9's eligibility requirements, including the 18+ age restriction;
• Detecting, investigating, and preventing fraud, money laundering, match fixing, and other prohibited activities;
• Complying with legal and regulatory obligations applicable to pkr9's operations;
• Providing customer support and resolving disputes;
• Sending account-related notifications (transaction confirmations, security alerts, responsible gaming reminders);
• Improving platform performance, user experience, and game offerings based on aggregated usage analytics;
• Sending promotional communications where you have opted in to receive them (you may opt out at any time).

5. Legal Basis for Processing

pkr9 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the pkr9 service you have contracted for, including account management, betting, and payments;
• Legal obligation: Processing required to comply with anti-money laundering regulations, KYC obligations, and regulatory reporting requirements;
• Legitimate interests: Processing for fraud prevention, platform security, analytics, and responsible gaming enforcement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and may be withdrawn at any time.

6. Sharing Your Personal Data

pkr9 does not sell your personal data. pkr9 may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process your PKR deposits and withdrawals;
• KYC and identity verification partners: Licensed third-party verification services that help pkr9 confirm your identity and age;
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, and others receive anonymised player identifiers necessary to operate game sessions — not your full personal profile;
• Fraud prevention and security vendors: Risk intelligence partners that help pkr9 detect suspicious behaviour and protect platform integrity;
• Legal and regulatory authorities: Where pkr9 is required by law, court order, or regulatory requirement to disclose your data.

All third-party processors engaged by pkr9 are contractually required to handle your data in accordance with applicable data protection standards and to use it solely for the purpose for which it was shared.

7. Data Retention

pkr9 retains your personal data for as long as your account remains active and for a period thereafter as required by legal, regulatory, and operational obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years after account closure to meet anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Technical and usage data logs are typically retained for up to twelve (12) months.

Following the expiry of applicable retention periods, pkr9 will securely delete or anonymise your personal data. You may request earlier deletion of certain data categories by contacting pkr9 support, subject to overriding legal retention obligations.

8. Data Security

pkr9 implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and pkr9 servers;
• Encryption of sensitive data at rest, including passwords stored using one-way hashing;
• Role-based access controls ensuring that pkr9 staff can only access personal data on a need-to-know basis;
• Regular security audits and penetration testing of the pkr9 platform infrastructure;
• Two-factor authentication available for all player accounts and enforced for all internal administrative access;
• Incident response procedures to contain and notify in the event of a data breach.

9. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pkr9:

• Right of access: Request a copy of the personal data pkr9 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements;
• Right to restriction: Request that pkr9 restrict processing of your data in certain circumstances;
• Right to portability: Receive a structured copy of your data in a machine-readable format where technically feasible;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact pkr9 at [email protected] with a clear description of your request. pkr9 will verify your identity before processing any data rights request and will respond within a reasonable period.

10. Cookies & Tracking Technologies

pkr9 uses cookies and similar technologies (including local storage and session tokens) on its platform. These are used for the following purposes:

• Essential cookies: Required for core platform functionality including maintaining your logged-in session, security tokens, and fraud prevention. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with pkr9 pages and games, enabling performance improvements. Aggregated and anonymised.
• Preference cookies: Store your platform settings and display preferences across sessions.

You can manage non-essential cookie preferences through your browser settings. Disabling analytics or preference cookies may affect certain aspects of your pkr9 experience but will not prevent you from accessing the platform's core services.

11. Minors

12. International Data Transfers

pkr9 may transfer your personal data to servers or processors located outside Pakistan in order to operate the platform, deliver game content, or perform KYC verification. Where such transfers occur, pkr9 ensures that appropriate safeguards are in place — including contractual data protection obligations with all third-party processors — to ensure your data receives an equivalent level of protection regardless of where it is processed.

13. Changes to This Privacy Policy

pkr9 may update this Privacy Policy from time to time to reflect changes in applicable law, platform services, or data processing practices. Where changes are material, pkr9 will notify registered users via the email address associated with their account or through an in-platform notice. The date of the most recent revision is displayed at the top of this page. Your continued use of pkr9 following any update constitutes acceptance of the revised Privacy Policy.

14. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr9 handles your personal data, please contact the pkr9 Data Protection team:

Email: [email protected]

pkr9 aims to respond to all privacy-related enquiries within five (5) business days. For account-specific data requests, identity verification will be required before any personal data is disclosed or actioned.